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Order problems, subscriptions, wholesale, or just saying hi — our team responds to all messages.

What's this about?

FAQ

The jerky

What's actually in it?

High quality beef brisket, marinade, and time. No added nitrates or nitrites, no MSG, and nothing on the label you need a chemistry degree to read.

Where is the jerky made?

Our jerky is made by our manufacturing partner in their USDA-inspected facility, so every batch comes out to the same standard.

How many flavors are there?

Five right now: Honey Pepper, Barbecue, Carne Asada, Sweet Heat and Pineapple Mango. Four more are finished and waiting on production — Garlic Pepper, Jalapeño, Sriracha and Pineapple Serrano.

Why does my bag look different from the website?

New bags are rolling out soon — same great jerky inside. During the changeover you may get either design depending on what's on the shelf.

Bundles

What is Pick 3 for $39?

Any three bags for $39 instead of $44.97. Mix three different flavors or take three of the one you actually want — no rules.

Build one on the bundle page.

Orders and shipping

How much is shipping?

Shipping is free on US orders over $75. Under that, live rates from USPS, UPS and FedEx are calculated at checkout based on weight and where it's going — you'll see the exact cost before you pay.

When will my order ship?

Orders go out on business days. You'll get an email with tracking the moment your label is created, so you can follow it the rest of the way.

I ordered jerky and merch — why did they arrive separately?

They come from two different places. Jerky ships from one facility, and some merch ships from another.

Do you ship outside the US?

Not right now — we ship within the United States only. If you're somewhere else and want us there, email us and say where; it helps us work out where to go next.

Something's wrong with my order.

Tell us and we'll fix it. If a bag showed up damaged, or you got the wrong thing, email support@goodebites.com with your order number and a photo, and we'll make it right.

Subscriptions

How does Subscribe and Save work?

Pick a flavor, choose delivery every two weeks or every month, and take 10% off every single order — not just the first one.

Can I skip, swap or cancel?

Any time, from your account. Skip a delivery, change the flavor, move the date or cancel outright — no fees, no phone call, no talking anybody out of it.