Cancellation policy
oode Bites offers Subscribe & Save on our brisket beef jerky. This policy explains how those subscriptions are billed, and how to skip or cancel one.
How Subscribe & Save works
You choose a delivery frequency at checkout — every 2 weeks, or every month. You save 10% on every order for as long as the subscription is active. We charge your payment method at the start of each cycle, at the discounted price in effect at that time, plus any applicable shipping and tax.
Skipping a delivery
You can skip an upcoming shipment without cancelling. Skip before the next billing date and you will not be charged for that cycle; your subscription resumes on the following one.
Cancelling
You can cancel at any time. There is no minimum number of orders, no commitment, and no cancellation fee.
To cancel or skip, do either of the following:
- Open the manage-subscription link in any subscription confirmation email, or sign in to your account on our website.
- Email us at support@goodebites.com and we will cancel it for you.
When cancellation takes effect
Cancellation applies to all future orders. Cancel before your next billing date and you will not be charged again. If an order has already been billed, that order will still ship — contact us and we will help.
Changes to price or frequency
You can change your delivery frequency at any time through the same link. If we change subscription pricing, we will tell you by email before the change applies to your subscription, and you can cancel before it takes effect.
Failed payments
If a payment fails, we will retry it and email you. If it keeps failing, we may pause or cancel the subscription.
Returns
Subscription orders are covered by our standard Return and refund policy.
Questions about a subscription? Email support@goodebites.com.